Sales Chargebacks

Authentication

The API uses basic authentication by adding the username and password in the auth header as Base64 encoded string appended to the text "Basic". The Chargeback system requires merchant specific API credentials be created separately from your normal ConnexPay CRM user.

API Reference

Parameter	Description
ID	ConnexPay specific ID
UUID	Processor specific Identifier
FileID	ConnexPay specific ID that identifies which file this chargeback came in on
MerchantID	The ID of the Merchant
Arn	The ARN (Acquirer Reference Number) of the chargeback. If there are multiple chargebacks or chargeback events associated with the same transaction/chargeback, they will all have the same Arn (but different Case Numbers).
CaseNumber	The Case Number of the chargeback
Amount	Amount of the chargeback
RecordType	Possible values are Blank or R
CaseType	Record descriptor for the case. See Ref CaseTypes for a list of available types and descriptions.
ReasonCode	Reason Code and Reason Description go hand in hand. See Ref ReasonCodes for a list of available types and descriptions.
ReasonDescription	See Reason Code section above
CardBrand	1 - Visa 2 - MasterCard 3 - Discover 4 - American Express 5 - PayPal
TransactionCode	05 - Credit 06 - Debit
ResolutionTo	Resolution To indicates the party responsible for responding to a specific case. As a chargeback transitions through its various states, new cases (related by FamilyId) are created with specific Resolution To values indicating the party responsible for acting. M - means the merchant is responsible for responding to the current case B - means the bank is responsible for responding to the current case S - means the chargeback has been resolved to split, meaning a partial credit has been issued G - means the case has been moved to the general ledger and is likely being offset by another duplicate or related chargeback
TransactionDate	Date of the original transaction (not the date of the chargeback)
LoadDate	The date the chargeback was loaded in to the system
PostDate	The date the chargeback was posted in to the system
ResolvedDate	The date the chargeback was resolved
FamilyId	Aka, Chargeback Id, this Id groups chargeback data together into a “family” of related cases for a given chargeback.
HasImage	Indicates if there is supporting documentation for the particular chargeback
HasResponse	Indicates if the chargeback has been responded to
ImageFileUrl	The URL of the image file containing the supporting documentation of the chargeback
Created	Date and time record was created in database
OrderNumber	Order number submitted with the original transaction. This is what most clients will want to use to tie the chargeback in their system
DueDate	This is when the chargeback needs to be responded to based on the chargeback rules about time to respond
IsSurrendered
IdSale
IncomingTransactionCode
SaleGuid
SaleFirstFour
SaleLastFour
AuthCode
NetPosition	The total of debits and credits for a particular Chargeback.
WinLoss	The Win / Loss is defined by how your bank account is impacted by referring mainly to the Net Position.

Reference

Case Types

Case Types identify the various phases of a chargeback dispute. Each phase is represented by a new case that relates back to a given chargeback.

Code	Description	Abbreviation
0	Retrieval	R
1	First Chargeback	FC
2	Second Chargeback	SC
3	First Reversal	FR
4	Second Reversal	SR
9	Visa Pre Arb	VPA
17	Amex Retrieval	AR
18	Amex Chargeback	AC
19	Amex Reversal	ARV
20	Allocation	ALC
21	Collaboration	CL
22	Allocation Reversal	ALRV
23	Collaboration Reversal	CLRV
24	Collaboration Pre Arb	CPA
11	Disc Retrieval	DR
12	Disc Chargeback	DSC
13	Disc Reversal	DSR
14	Disc PreArb	DSPA
15	Disc Incoming Dispute Arb	DSID
16	Disc PreArb/Arb Debit	DSPD

Reason Codes

Reason codes identify the reason for the dispute. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes.

Code	Description	CardType
10.1	EMV Liability Shift Non-Counterfeit Fraud	Visa
10.2	EMV Liability Shift Counterfeit Fraud	Visa
10.3	Other Fraud - Card-Present Env	Visa
10.4	Other Fraud - Card-Absent Env	Visa
10.5	Visa Fraud Monitoring Program	Visa
11.1	Card Recovery Bulletin	Visa
11.2	Declined Auth	Visa
11.3	No Auth	Visa
12.1	Late Presentment	Visa
12.2	Incorrect Transaction Code	Visa
12.3	Incorrect Currency	Visa
12.4	Incorrect Account Number	Visa
12.5	Incorrect Amount	Visa
12.7	Invalid Data	Visa
12.6	Dup Process/Paid by Other Means	Visa
13.1	Merch/Svc Not Recd	Visa
13.2	Cancelled Recurring Transaction	Visa
13.3	Not as Described or Defective Merch	Visa
13.4	Counterfeit Merch	Visa
13.5	Misrepresentation	Visa
13.6	Credit Not Processed	Visa
13.7	Cancelled Merch/Svc	Visa
13.8	Orig Credit Transaction Not Accepted	Visa
13.9	Non-Receipt of Cash or Load	Visa
4808	Auth related chargeback	Mastercard
4812	Account Number Not on file	Mastercard
4841	Cancelled Recurring or Dig Goods	Mastercard
4853	Cardholder Disputes	Mastercard
4854	Cardholder Disputes-Not elsewhere classified	Mastercard
4855	Goods or Services Not Provided	Mastercard
4837	No Cardholder Auth	Mastercard
4840	Fraudulent Processing of Transaction	Mastercard
4849	Questionable Merchant Activity	Mastercard
4863	Cardholder Does Not Recognize/Potential Fruad	Mastercard
4870	Chip Liability Shift	Mastercard
4871	Chip/PIN Liability Shift-Lost/Stolen/Never Recd Issue Fraud	Mastercard
4831	incorrect Trans Amount	Mastercard
4834	Point of Interaction - POI	Mastercard
4842	Late Presentment	Mastercard
4846	Incorrect Currency Code	Mastercard